93com FAQ — Answers to All Your Questions

No. 93com's rules allow only one account per person. Attempting to open multiple accounts using the same device, mobile number, or bank account may result in all accounts being permanently closed and any balance being forfeited. This policy is strictly enforced to ensure fair play.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email — an OTP or password reset link will be sent within a few minutes. Use the code to set a new password. The entire process takes just 2–3 minutes. If you run into any issues, contact support via live chat.

KYC (Know Your Customer) verification is mandatory to comply with international regulatory guidelines. It helps prevent fraud, money laundering, and underage account creation. You'll typically be asked to complete KYC before your first large withdrawal — simply upload a photo of your national ID and a selfie.

93com supports all the most popular payment methods in Bangladesh. You can deposit using whichever option works best for you:

• Mobile Banking — Instant Credit
• Nagad — Instant Credit
• Rocket (Dutch-Bangla) — Instant Credit
• Bank Transfer — 30 Minutes to 2 Hours
• Cryptocurrency (USDT, BTC) — 10–30 minutes

The minimum deposit at 93com is just BDT 200, making it very accessible for Bangladeshi players. Maximum limits vary depending on the payment method and account tier. VIP accounts generally enjoy higher limits. Visit the deposit page or contact support for specific limit details.

93com offers one of the fastest withdrawal processes in Bangladesh. Transfers to Mobile Banking, Nagad, and Rocket typically arrive within 1–3 hours. Bank transfers may take up to 24 hours. Completing KYC verification before your first withdrawal helps speed things up even further.

93com does not charge any fees for deposits or withdrawals. However, mobile banking providers (such as Mobile Banking and Nagad) may apply their own transaction fees. Cryptocurrency transactions may also be subject to network fees (gas fees). Visit the deposit page for full details.

Once you open a new account and make your first deposit, the 93com welcome bonus is automatically credited to your wallet. Full details on the bonus amount and terms are available on the promotions page. A rollover requirement — typically between 5x and 20x — must be met before the bonus can be withdrawn.

Rollover means you must place a set number of bets before withdrawing bonus funds. For example, if you receive a BDT 500 bonus with a 10x rollover, you need to place a total of BDT 5,000 in bets. Slots generally count at 100% toward the rollover, while Live Casino games may count at a lower percentage. Full terms are listed alongside each bonus offer.

Yes. 93com has a daily login reward system — logging in every day earns you small bonus points. There are also weekly reload bonuses, cashback offers, and special promotions during occasions like Eid, Puja, and New Year. Check the promotions page regularly.

Yes, 93com is completely secure. The platform is internationally licensed and protected by 256-bit SSL encryption. Your financial information is never shared with third parties. Player funds are held in a separate trust account, keeping your money safe even in the event of any financial difficulty on the company's part.

After logging in, go to Account Settings and click on the "Security" option. You will find the option to enable 2FA there. You can set up 2FA via SMS code to your mobile number or through the Google Authenticator app. With 2FA enabled, no one can access your account even if they know your password.

Change your password immediately and notify the 93com support team. The support team will temporarily lock your account and investigate. Necessary steps will be taken after verification. Never share your password with anyone and stay alert for phishing links.

93com offers over 500 games across a range of categories:

• Live Casino — Baccarat, Roulette, Blackjack, Poker
• Slots — Classic & Video Slots
• Bingo — A Variety of Bingo Tables
• Fish Games — Shooting-style fishing games
• Sports Betting — cricket, football, Tennis
• Virtual Sports — Play Anytime

Yes, all games on 93com are completely fair. RNG (Random Number Generator) is a software system that determines the outcome of every game at random. No person or system can control or influence it. 93com's RNG system is regularly tested and certified by independent third parties.

93com Sports Betting features the games Bangladeshi players love most. Bet live on cricket (IPL, BPL, World Cup), football (Premier League, Bundesliga, La Liga), kabaddi, badminton, tennis, and much more. In-play betting during live matches is especially popular.

The 93com app is available directly from our download page. Android users can download the APK file and install it — just enable Settings > Security > "Unknown Sources" first. iOS users can add it to their home screen via Safari. If you run into any issues during installation, a full guide is available on the download page.

Yes, nearly all games are available on the 93com mobile app — Live Casino, slots, Bingo, fish games, and Sports Betting all run smoothly on mobile. The app performs well on both 4G and Wi-Fi connections, with a UI specially optimized for smaller screens.

When a new update is available, you'll get an automatic notification when you open the app. Tap the "Update" button to be taken to the download page, then download the latest version and reinstall. Your existing data and account details will remain intact — only the new APK will be installed.

93com takes responsible gaming seriously. From your account settings, you can set your own daily, weekly, or monthly deposit limits. A Self-Exclusion option is also available if you need to take a break for a set period. If you're struggling with a gaming problem, our support team is always ready to help.

To permanently close your account, contact the support team. Your identity will be verified before the account is closed. Make sure to withdraw any remaining balance first. Please note that once an account is permanently closed, it may not be possible to reopen it. Visit the responsible gaming page for more information.