Your account at 93com Privacy Policy — Our Commitment to Data Protection

1. Introduction to the Privacy Policy

93com ("we", "us", "the Company") is a trusted online gaming platform in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental right and our ethical responsibility.

This Privacy Policy ("Policy") explains how 93com collects your personal information, why it is collected, how it is used, and how it is kept secure. This Policy applies to our website (93com.org), mobile app, and all associated services.

By using any 93com service, you are considered to have consented to this Privacy Policy. If you do not agree with this policy, please discontinue using our services and contact our support team.

2. What information do we collect?

93com only collects the information genuinely needed to provide our services. We do not collect unnecessary or excessive data. Full details are provided below:

Additionally, information you provide when contacting our support team is retained to help us serve you better in the future.

3. How Is Your Information Used?

93com uses your information only for legitimate and transparent purposes. We never use your data for unrelated reasons. The key purposes for which we use your information are outlined below:

• For account creation, verification, and management
• To complete deposits, withdrawals, and other financial transactions
• As part of the KYC process to verify your identity and age
• To detect and prevent fraud, money laundering, and illegal activities
• To provide customer support and resolve any issues you may have
• To analyze platform performance and improve service quality
• To monitor your gaming behavior and promote responsible gaming
• To comply with legal and regulatory obligations
• To inform you about relevant offers and promotions (with your consent)

4. Information Sharing & Disclosure Policy

93com never sells your personal information to third parties. However, your data may be shared in certain specific circumstances:

• Payment processors: To process deposits and withdrawals, necessary information is shared with approved payment gateways including Mobile Banking, Nagad, and Rocket.
• Identity verification services: Information may be shared with approved verification services to meet legal KYC obligations.
• Legal authorities: Information may be disclosed in response to a court order or a lawful request from law enforcement authorities.
• Technology partners: Technology service providers that support platform operations — all bound by our privacy policy.
• Business restructuring: In the event of a merger or acquisition, your information may be transferred after prior notice is given to you.

5. Cookies & Tracking Technologies

Cookies are small text files stored in your browser. 93com uses the following types of cookies:

• Essential cookies: Essential for maintaining login sessions and security. Disabling these cookies will prevent the service from functioning properly.
• Functional cookies: Used to remember your language preferences and settings.
• Analytical cookies: To understand how the site is used, helping us improve service quality.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the proper functioning of certain 93com services.

6. Data Protection Measures

93com has implemented industry-leading security measures to protect your information:

• 256-bit SSL/TLS encryption — all data fully protected in transit
• Data stored in databases with AES-256 encryption
• Multi-factor authentication (MFA) support
• 24/7 network monitoring and intrusion detection system
• Regular third-party security audits and penetration testing
• Strict data protection training and access controls for all staff
• Data backup and disaster recovery planning

While we apply the highest security measures available, no internet transmission can be guaranteed 100% secure. We ask that you keep your password safe and report anything suspicious to us.

7. Your Privacy Rights

As a 93com member, you have the following rights over your personal information. To exercise any of these rights, please contact our support team:

• Access: You have the right to know what information we hold about you.
• Right to rectification: You may request correction of any inaccurate or incomplete information.
• Right to erasure: You may request deletion of your data under certain circumstances.
• Right to restrict processing: In certain circumstances, you may request that the processing of your information be temporarily suspended.
• Right to data portability: You may request a copy of your information in a structured, portable format.
• Right to object: You may object to receiving marketing communications.

Requests to exercise any of your rights are generally processed within 30 business days. In complex cases, additional time may be required, and you will be informed in advance.

8. Data Retention Duration

93com does not retain your information beyond what is necessary. The general guidelines are as follows:

• Account-related information is retained for as long as the account remains active.
• Even after account closure, data may be retained for up to 5 years to fulfill legal obligations.
• Financial transaction records are retained for a specified period for tax and regulatory compliance purposes.
• Upon expiry, data is securely deleted or anonymized so that individuals can no longer be identified.

9. Protection of Minors' Data

93com is fully committed to protecting minors. Our services are available to users aged 18 and above only.

• We do not knowingly collect information from anyone under the age of 18.
• If we become aware that data has been collected from a minor, it will be deleted immediately.
• If an account has been registered under a minor's name, parents or guardians may contact our support team.

Parents and guardians are encouraged to monitor their children's internet activity and use parental control software where appropriate.

10. Changes to the Privacy Policy

93com may update this Privacy Policy from time to time to stay aligned with changes in technology, law, or business operations.

• Notice will be provided via email or on the platform prior to any significant changes.
• Continued use of the service after any changes constitutes acceptance of the updated policy.
• The date of the most recent update will always appear at the top of this page.
• Previous versions of the privacy policy are available upon request by contacting support.

11. Get in touch

For any questions, concerns, or requests related to your information or this Privacy Policy, please get in touch with us:

• Email: [email protected]
• Service hours: 24 hours a day, 7 days a week
• Response time: Usually within 24–48 hours

For privacy-related inquiries, including "Privacy Request" in the subject line will help us respond to you faster.