Your Wellbeing Is Our Priority

At 93com Responsible Gaming — The Path to Healthy & Safe Gaming

Gaming should be a source of fun, not stress. 93com believes every player has the right to play responsibly. This page walks you through simple ways to stay in control of your gaming habits.

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Please note: Gaming is for entertainment only. Never use gambling as a way to solve financial problems. If you feel things are getting out of hand, seek help straight away.
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Age Restriction — Strictly Enforced
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Safety Tools Available
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Safety Tools

93com's Responsible Gaming Measures

We offer six powerful tools to keep your gaming experience safe and enjoyable.

Deposit Limit Setting

Set daily, weekly, or monthly deposit limits. Once set, a limit takes effect immediately and can only be increased with 7 days' notice.

Session Time Controls

Decide in advance how long you will play each day. Once your session limit is reached, the platform will automatically log you out and remind you to take a break.

Cooldown Break

If you feel the pace of play is getting out of hand, take a cooldown break of 24 hours to 30 days. Account access will be suspended during this period.

Self-Exclusion Feature

If you are experiencing long-term difficulties, consider a self-exclusion of between 6 months and 5 years. This step is there for your full protection, and our support team is always here to help.

Bet Limit Controls

Set your own maximum stake per bet. Lowering it takes effect immediately, but increasing it requires a 7-day waiting period.

Opt Out of Marketing Communications

You can unsubscribe from promotional emails or notifications at any time without affecting your access to our services.

Everything you need to keep your gaming experience at 93com positive and in control is right here on this page. If something feels off, reach out to our support team straight away.

What is responsible gaming?

Responsible gaming means maintaining gaming habits that do not have a negative impact on other areas of your life. It is not about following rules out of fear — it is a mindset that puts your own wellbeing and your family's peace of mind first.

Online gaming can be a genuinely enjoyable experience as long as you treat it as entertainment. The core principle of responsible gaming at 93com is simple — only play with money you can afford to lose without it affecting your everyday life.

The key principles of responsible gaming are:

  • Treating gaming as entertainment, not a source of income
  • Setting a budget before you play and sticking to it
  • Respect your time limits — gaming should never cut into sleep or family time
  • Avoid playing when angry or frustrated
  • Avoid chasing losses by placing more bets to recover what you've lost
  • Taking breaks and seeking help when needed

Signs of Problem Gaming

Problem gambling is a behavioral condition — there is no shame in it. What matters is recognizing it early and getting help. Watch out for the following signs in yourself or someone close to you:

Do not ignore these signs. Getting help early makes it much easier to overcome a problem.
  • Spending more time or money on gaming than you intended
  • Feeling the urge to keep playing in order to win back lost money ("chasing losses")
  • Lying about gaming or hiding it from family
  • Repeatedly trying and failing to cut back or stop gaming
  • Gaming causing problems at work, in your studies, or in your relationships
  • Funding gambling by taking on debt or drawing on savings
  • Feeling restless, irritable, or anxious when not playing
  • Using gaming as a way to cope with stress or loneliness

Self-Assessment

Answer the following questions honestly. If more than two of your answers are "yes", please contact our support team or consider self-exclusion:

01

Did you spend more on gaming last month than your own set budget allowed?

02

Have you ever told yourself "one more win and everything will be fine" — and kept betting in the hope of that win?

03

Have family members or friends ever expressed concern or criticism about your gaming habits?

04

Have you tried to cut back or stop gaming but found you could not?

05

Has gaming ever disrupted your sleep, eating, or work?

06

Have you ever taken on debt or dipped into your savings specifically to fund gaming?

Keep in mind: Answering honestly is the first step. These questions are here to help you, not to judge you.

Smart Budget Management

Financial control is the cornerstone of responsible gaming at 93com. Follow our budgeting tips to keep your gaming enjoyable at all times:

  • Set aside a separate entertainment budget: Allocate a fixed amount for gaming at the start of each month — and stick to it.
  • Cover essential expenses first: Set your gaming budget from what remains after rent, food, and your children's education are covered.
  • Avoid credit and borrowing: Never game with borrowed money — it is the leading cause of financial hardship.
  • Stop after a loss: Set a loss limit for the day and stop when you reach it — chasing losses is the most dangerous habit of all.
  • Save your winnings: When you win, do not put it all back on the line — set aside at least half.
  • Use the platform's limit tools: Take advantage of 93com's deposit and bet limits — they are designed to keep you protected.

There is no guaranteed way to profit from gaming. Mathematically, casino games and Sports Betting are designed to favour the house in the long run. Keep your expectations realistic and treat it as nothing more than entertainment.

Minor Protection

93com strictly prohibits registration and gaming by anyone under 18. We use KYC verification to confirm age and investigate any suspicious accounts.

  • Age verification is mandatory at registration.
  • Accounts belonging to underage users are closed immediately.
  • Parents can use parental control software to help keep their children safe.
  • Keep devices password-locked to prevent children from gaining access.
  • Report any minor attempting to open an account to support immediately.
If you suspect a minor you know is using 93com, contact us at [email protected]. We will investigate and take the necessary action.

Support & Resources

Problem gambling is a recognized mental health condition and it is treatable. Seeking help takes courage, not weakness. 93com is here for you every step of the way:

  • 93com Support Team: [email protected] — available 24 hours a day, 7 days a week, ready to listen to any concern you may have.
  • Self-Exclusion Request: Requests to temporarily or permanently close your account are actioned immediately.
  • Professional Counselling: Free counseling is available through Bangladesh's national mental health helpline (Kaan Pete Roi: 01779-554391).
  • The Role of Family: Talk openly with the people close to you — the support of family and friends is one of the most important factors in recovery.
  • Online Resources: Free Bengali-language resources from international organisations such as Gamblers Anonymous and GamCare are available.
FAQs

Responsible Gaming FAQ

Log in to your account and go to "Account Settings" or the "Responsible Gaming" section. There you will find options to set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately, but increasing one requires a 7-day cooling-off period. Contact our support team if you need any help.

Yes, your account balance remains fully secure during self-exclusion. While logging in or making new deposits will not be possible, you can still withdraw your existing balance. Contact our support team for more details.

No. Self-exclusion is an important protective measure and cannot be cancelled before the set period ends. This is intentional, so you get a genuine break. Once the period is over, you will be given the option to reactivate your account.

Not directly, as account control rests solely with the account holder for privacy reasons. However, if a family member has concerns, they are welcome to contact our support team and we will assess the situation and take appropriate steps.

No. Using responsible gaming tools has no negative effect on your bonuses or promotional benefits. We want you to play safely — and withholding benefits from you for doing so goes against our principles.

In Bangladesh, the national mental health helpline "Kaan Pete Roi" (01779-554391) offers free counseling. Specialist services are also available at the National Institute of Mental Health (NIMH) in Dhaka. The 93com support team can help refer you to the right resource.

Start Playing Responsibly

Register at 93com and activate responsible gaming features from day one. We are always ready to support a safe, fun, and controlled gaming experience.

Register for Free

Safe Gaming on Mobile App

Download the 93com app and play safely from anywhere. All responsible gaming features are fully available on the app.

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